Availability and Communication
For efficient collaboration, I kindly request that all communication be conducted through email during my regular business hours. I am available Tuesday through Thursday from 10:00 am until 4:00 pm Central Time, unless you have subscribed to my Concierge Plan. My normal response time is one business day, though my response time may vary. Clients with current website care plans receive priority response times.
Email is the primary means of communication accepted for our work together. I do not engage in texting, social media, or instant/private messaging platforms (such as Facebook Messenger) as these channels cannot be effectively tracked and managed. Text messages are reserved strictly for emergency situations and will be billed accordingly. Please note that I do not operate on holidays (my holidays also include bank closures).
All hours are Central Time
Regular Support
Billed in quarter-hour increments.
- Tuesday to Thursday
- Saturdays and Sundays
- Monday/Friday
- 10:00 AM to 4:00 PM
- Not Available
- Personal Career Development
After Hours Support
Billed in half-hour increments at two (2) times the regular rate.
- Tuesday to Thursday
- Saturday
- Sunday
- 8:00 AM to 10:00 AM and 4:00 PM to 9:00 PM
- 10:00 AM to 4:00 PM
- Not Available
Emergency Support
Billed in half-hour increments at five (5) times the regular rate.
- Tuesday to Thursday
- Saturday
- Sunday
- Before 8:00 AM and after 9:00 PM
- Before 10:00 AM and after 4:00 PM
- Not Available
Concierge Support
Billed in quarter-hour increments. Requires a monthly Concierge Retainer.
- Monday to Friday
- Saturday
- Sunday
- 10:00 AM to 4:00 PM
- 10:00 AM to 2:00 PM
- 12:00 PM to 2:00 PM
Please note that after-hours and emergency support services are available outside of my regular business hours, but are subject to additional fees. After Hours Support fees apply for assistance provided before or after the Regular Support hours listed. Emergency Support fees will be charged for any service requests designated as urgent or requiring immediate attention outside of regular business operation times. These premium support options ensure you receive the help you need when you need it most but at a higher cost. Consult the full fee schedule for current pricing details.
Delayed, Suspended and Abandoned Projects
A project is considered delayed if your response to my request for assets, information, feedback, approvals, etc. is delayed for more than 5 business days. When a project is delayed, I will remove it from my active queue and place it at the back of the line. Work will resume on a delayed project when I have received what was requested and my queue of work allows me to focus on your project again.
A project is considered suspended if your response to my request for assets, information, feedback, approvals, etc. is delayed for more than 45 days without a reasonable cause as determined by me. When a project is suspended, an invoice for the remaining balance of the project shall be sent and considered due upon receipt.
Once a project is considered suspended, it is the sole responsibility of the client to reactivate the project by (1) supplying all items necessary to complete the project and (2) paying the balance of the project in full.
After a project is considered suspended, I will not perform additional work on the project until the project has been reactivated as explained above.
A project is considered abandoned if your response to my request for assets, information, feedback, approvals, etc. is delayed for more than 90 days without a reasonable cause as determined by me. WHEN A PROJECT IS ABANDONED, ANY MONIES PAID TO ME FOR THE PROJECT IN QUESTION SHALL BE FORFEITED. Unless specifically provided otherwise in the Proposal of Services, if any website project is not completed within sixty (60) days from the commencement of Phase One due to delays caused by the client in providing necessary assets, information, feedback, approvals, etc., I reserve the right to begin charging website management fees as detailed in the Proposal of Services.
Late Payment and Collections
All invoices pertaining to web hosting, security, maintenance, or any other work on your website are payable on receipt. If an invoice goes unpaid for more than 30 days after the invoice was sent. I reserve the right to suspend your website from public view until all outstanding bills are current.
Fee Schedule
Cancellation and No-Show Policy
For virtual appointments:
- Free appointments will not be rescheduled if you miss the appointment and do not cancel at least 4 hours in advance.
- Paid virtual appointments will not be refunded if you miss the appointment, but can be cancelled or rescheduled up to 4 hours in advance with no penalty.
Late Payment Fees
- Invoices unpaid after 30 days will incur a late fee of $50 or 1% per month, whichever is greater.
- Late fees will compound monthly on any unpaid balance.
- Accounts 60 days past due may be subject to collections or legal action.
